Customer Care
RETURNS POLICY
HOW TO RETURN AN ITEM TO US
All full-priced items can be returned for an Online Credit within 14 days of receiving your parcel (21 days for international orders). We do not provide refunds or exchanges. Your Online Credit (which will be sent in the form of an online Gift Card) can be used to purchase the new size or style you may require.
Strictly no returns on items marked as Final Sale (this will be specified on the product page). Any Final Sale items which are returned will be refused upon delivery and returned to sender.
All items must be returned to us new, unworn and with all original swing tags attached. Returns received outside of the required timeframe may be refused and sent back to you. You must arrange to send the item back to us at your own cost.
CONDITIONS OF RETURN
We do not accept responsibility for items that are lost or damaged when being sent back to us (we recommend keeping a copy of the tracking number).
Returns that are deemed to have been worn (not just 'tried on'), washed or altered will not be accepted - this includes any make-up, fake tan marks or other stains on the clothing.
RETURNS ADDRESS
Luna Apparel will provide the return address once you have contacted us via email.
GARMENT CARE
Please follow the wash instructions on your clothing - for example, if your clothing specifies dry clean only we recommend using a specialist dry cleaner. If you have not followed the wash instructions as tagged on your clothing and your clothing is damaged we cannot accept a return.
FAIR WEAR AND TEAR
If a button falls off or zip breaks after you wear your clothing due to fair wear and tear, we cannot accept a return.